ORDER POLICY

For AmeriScapes™ and VillageScapes™:

• Photos must be accompanied by a $50 deposit. We regret that we cannot begin any sketches prior to receipt of a deposit.
  
• Once you receive the product sketch, please review and contact us promptly. Upon approval, the balance of the design fee will be charged, and a prototype will be created. 
  
• Upon receipt of your prototype, please contact us with your approval and order information. From the time you place your initial order, you can expect your shipment in approximately 6 weeks. 

The time necessary to complete your order, from initial deposit until shipment, is approximately 12-16 weeks. If you have a special event or deadline, please advise us when you begin the design process and we will do whatever possible to ensure that you receive your order on time.

For Watercolors:

• Upon receipt of a $50 deposit and photographs (or request from an existing design), we will create a sketch.

• Once the sketch is approved, your order will be shipped in approximately 4 weeks. it will take approximately 6 weeks from the time we receive your deposit until you receive yur completed order.

For all Custom Orders:

It is extremely important that you promptly review your sketch and prototype upon receipt so that your order does not lose its position in our production schedule.

Hestia Design Process

Phone: 781-639-2727
Toll free: 800-575-1262
Fax: 781-639-8414